Snap One, a manufacturer and distributor of smart living and business technologies, today unveiled the Control4 OS 3.4. The new experience-focused software update supports end customers with streamlined account management features along with user experience, new controls, enhanced surveillance monitoring, and a new color picker for LED linear lighting. The Control4 OS 3.4 software will be on display at CEDIA Expo 2023, Booth #1512 alongside a full showcase of the latest Control4 innovations.
The new OS empowers customers to modify various settings to build their ideal system. Darin Theurer, Product Manager at Snap One, explained that this new software offers Control4 customers the power to customize system settings typically managed by integrators, and easier to manage users. This enhances customer satisfaction and reduces the need for minor service calls.
“With Control4 OS 3.4, customers can have the best of both worlds with a professionally designed, installed, and monitored system that also provides direct customer control over accounts and users, subscriptions and push notifications,” Theurer said in a press release. “In Q4 we will begin early access for new Control4 and OvrC integrations that enable Snap One Partners to optimize and expedite system setup by registering a new Control4 account and deploying software updates, so they have more time to focus on new bids and business growth.”
The Control4 OS 3.4 by Snap One
Based on customer and partner feedback, Snap One has been progressively enhancing the Control4 user experience, including the ability for customers to manage their own cloud-service subscriptions. With the new User Management feature on Control4 OS 3.4, customers can create admin and standard account types, improving security and reliability by ensuring only admins can invite new users, edit users, define roles, access account information, and update property details.
Customers can modify event notification settings easily from the Control4 App, no separate portal or integrator assistance is required. The OS 3.4 release also upgrades the surveillance camera experience with in-app audio and at-a-glance Live View indicator enhancements, while a redesigned lighting control page simplifies color and color temperature selection for the Control4 Vibrant Lighting line of LED solutions. The new software release follows recent upgrades to the menu and navigation experience for 4Sight management, which provides users with global remote access to their system.
“By providing more control for users who want it, OS 3.4 reduces customer frustration with minor service calls while freeing up staff to focus on new business, system expansions, and deeper customer service needs,” Theurer said. “Combined with powerful new OvrC capabilities for partners, we are continuing to improve partner and customer experiences through innovative software updates.”
Additional Snap One Products on View at CEDIA Expo 2023
In addition to the new OS, booth visitors can see other offerings from Snap One. Some of the products include:
The latest OvrC integrations optimize and expedite Control4 project set-up, enabling technicians to complete the initial claiming of all IP devices, controller registration, and updating to the latest OS in roughly 60 seconds via OvrC. In conjunction with the new controller registration feature, Snap One is also introducing a new Control4 Customer Handoff process via OvrC that creates a more streamlined and professional transference of ownership and focuses on enabling privacy for end customers and security for Snap One Partners.
CORE Lite Bundles
CORE lite is a new Control4 system controller specifically designed for single-room use featuring ports including ethernet, USB, HDMI, a Zigbee antenna, and three IR outs, with one able to serve as a serial port. IT offers users an HD menu, high-resolution audio streaming with up to 12 native services, and access to cloud subscriptions that offer remote access, notifications and alerts, Intercom Anywhere, cloud backups, and support for Amazon Alexa and Google Assistant.
Halo and Halo Touch Remotes
CORE lite bundles include the stylish new Halo remote, which is used to control the on-screen menu and access voice commands with a voice button. The bright 2.8-inch color screen makes it easy to navigate menus using the included hard buttons. It features a dual-band Wi-Fi antenna to support 2.4GHz and 5GHz networks, offering even more robust connectivity and reliability than previous generation of remotes.
Show attendees can also see how the Halo Touch remote embodies all the benefits of the Halo and upgrades it with a 3.2-inch color touchscreen to enable even more intuitive navigation through OS3 favorites.
Contemporary Lighting Line
The booth will also feature Control4’s chic Contemporary Lighting line of keypads, dimmers, and switches that combine the brand’s trusted backend dimming and switching technology. All are available in 14 finishes and colors. Each Contemporary Lighting product enables clear, backlit engraving, enhanced tactile response, and improved longevity for maximum customer satisfaction.
“Together, Control4’s new software updates, OvrC integrations and products continue Snap One’s mission to enhance the Partner experience and help them work more efficiently with an ecosystem of products that work better together and are managed by a unified platform,” Theurer concluded.